Please provide detailed information about what you were doing when the crash occurred

Please provide detailed information about what you were doing when the crash occurred

1.go into your steam library
2.right click on the entry for pubg
3.chose properties
4.select «local files»
5.click on verify game files

dont you think this is the first thing ppl does and it doesnt help i reinstalled game and this ♥♥♥♥ still keeps crashing

Ohh you poor little child;you’d be surprised how many people prefer making a new thread for an issue that has been gone through thousands of times before just because they are too lazy to search for answers.

If the solution posted above does not help its probably some hardware/software conflict.Solving that would require a lot more insight on the users system.
As a first step i would suggest looking up the system reports that pretty much every system nowadays logs and look for errors that might lead to crashes.

1.go into your steam library
2.right click on the entry for pubg
3.chose properties
4.select «local files»
5.click on verify game files

Thank you for writing to PUBG support.

We are sorry to hear that you are facing the game crash issue. I’d request you to follow the below troubleshooting steps in order to fix crashing issue. You can skip the steps if you have already tried.

First of all, locate and delete all the files than Reinstall the game (Clean Reinstall).

You can try installing a game in an SSD(Solid state drive), as its much faster than a normal hard disk drive.

Hopefully, this helps you in fixing this issue. If the issue still persists please get back to us with the screenshot of the crash message on the screen.

We’re always available here to assist our players. Please let me know if you have any other feedback, questions or comments. I’ll be happy to assist you in any way I can.

How to submit crash reports for Digital Video applications

Submit crash reports in the event of an issue with Premiere Pro or other video applications

In the event of an issue with Premiere Pro (or any other video application), you can examine and submit crash reports through the Adobe Crash Reporter dialog.

Why submit crash reports?

Why submit crash reports to Adobe with your e-mail address and description of what you were doing when the problem occurred?

How to submit crash reports?

A crash report dialog appears a few moments before Premiere Pro starts to crash. You may see one of the following dialog boxes.

If requested, provide a detailed description.

If you can consistently reproduce the problem with specific steps, submit those steps. Even if you don’t know the exact steps to consistently reproduce the problem, try to provide as much detail as you can about what you were doing when the problem occurred: What operation were you performing when the problem occurred? What type of document were you using? Did you recently use any plug-ins? If the problem is specific to a particular file, feel free to share the file via Creative Cloud, Dropbox, or some other file sharing service and include a link to the file in the problem description.

Please include your e-mail address.

Someone from the product team may want to contact you to gather more information, or the team may notify you of a fix or a workaround via e-mail.

How crash reports work

In the unfortunate event that Premiere Pro or any other digital video application crashes, the crash reporter collects a log of what the app was doing at the time the crash occurred. It uploads that information into a database, and the engineering team uses that information to analyze crashes and develop solutions.

Do not confuse our crash reporter with either the Apple or Microsoft crash reporters, which do not send any information directly to Adobe.

Privacy

You have the assurance that Adobe is not monitoring your activity through our crash reporter. The digital video applications detect the crash, and we don’t know anything about it until you send the report to Adobe. The report originates on your computer.

Adding more information, such as what you were doing when the error occurred, is very helpful in diagnosing the problem. If you choose to provide your contact info such as your e-mail address, Adobe will use it only if we need to contact you about your crash or notify you of a fix or a workaround. Your personal information will not be used for marketing purposes. You can send the report anonymously if you’d like.

These reports go directly to the engineering teams, and the reports are a tremendous resource for helping us improve the product.

Collect logs when Acrobat/Reader DC crashes or freezes

When Acrobat/Reader DC crashes, freezes, or hangs, you can create a process dump that helps debug the cause. The process dump is a snapshot of the application at the point when it crashes or freezes.

Collecting logs when Acrobat/Reader DC crashes

If Acrobat/Reader DC application crashes frequently, crash logs are required to help diagnose the issue. Crash logs contain information about what the app was doing preceding the crash.

On Windows

You can collect the crash logs using any of the following methods:

After Acrobat/Reader DC crashes, the Crash Report dialog is displayed. Click Send Report.

If you don’t see the Crash Report dialog, you may have selected an option to not show the dialog. To show the Crash Report dialog, follow the steps below and set the preference:

Click Start > Run.

In the command prompt, type the following command, and press Enter .

REG ADD HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog /v «Never Ask» /t REG_SZ /d 0

Choose Yes, if you are prompted with a message Value Never Ask exists, overwrite(Yes/No)?

Crash dumps are not enabled by default on Windows. Enabling this feature requires administrator privileges. Below are the steps to enable and collect Acrobat/Reader DC crash dumps. For more information, see Microsoft | collecting user-mode dumps, or contact Microsoft support.

Quit Acrobat/Reader DC application if it’s already running.

Back up the Windows Error Reporting key:

Create LocalDumps key.

Create registry values in the LocalDumps key. Select the LocalDumps key and create three registry values as mentioned below:

Launch Acrobat/Reader DC and perform the steps to reproduce the crash. When Acrobat/Reader DC crashes, the crash dump file is saved to the %LocalAppData%/crashdumps folder with the software name.

Please provide detailed information about what you were doing when the crash occurred

Downloaded Doom(2016) Today and I am having some trouble launching the game.

The game will crash and the screen will go black, as a popup box appears titled, «DOOM Unhandled Exception». Has anyone else experienced this problem? Thank You

-The engine has crashed! Detailed crash information is located in:

( gives the actual file location for crash information)

-Please provide details about what happened, Submission of a bug report is required!

-Steps To Reproduce:
(Theres a Box thats supposed allow me to put in information that doesn’t below this headline.)

-Additional Info:
(Another box below headline, but this also does not allow anything to be types in.)

-The engine has crashed! Detailed crash information is located in:

( gives the actual file location for crash information)

-Please provide details about what happened, Submission of a bug report is required!

-Steps To Reproduce:
(Theres a Box thats supposed allow me to put in information that doesn’t below this headline.)

-Additional Info:
(Another box below headline, but this also does not allow anything to be types in.)

go to the shop and ask the nice man for a better potato and please stop posting useless threads. thxx frm the community.

Kyle dont be a worthless little ♥♥♥♥♥♥♥♥ lol the dude is just asking for help and if all you can offer him is lowlife comments then ♥♥♥♥ off from the discussion threads. As for Snoopes just let us know what your specs are and we’ll be happy to help man, peace

Please provide detailed information about what you were doing when the crash occurred

Guys I finally got my game right after several attempts to fix PUBG,

And I finally got it right.

Go to you’re game directory.

Go to C:\Program Files (x86)\Steam\steamapps\common\PUBG\TslGame\Content\Paks

Or where ever your’e game is installed go to \PUBG\TslGame\Content\Paks.

You will notice that there is a few files that starts with (pakchunks) and then several files that is TSI-. think it should be arround 21 files 12.9GB.

If it is more it is fine.

Cut all those TSI files out there and paste it somewhere else.

Verify the game in Steam,

After verifying your’e game should run.

Hope this helps

It worked for me

Guys I finally got my game right after several attempts to fix PUBG,

And I finally got it right.

Go to you’re game directory.

Go to C:\Program Files (x86)\Steam\steamapps\common\PUBG\TslGame\Content\Paks

Or where ever your’e game is installed go to \PUBG\TslGame\Content\Paks.

You will notice that there is a few files that starts with (pakchunks) and then several files that is TSI-. think it should be arround 21 files 12.9GB.

If it is more it is fine.

Cut all those TSI files out there and paste it somewhere else.

Verify the game in Steam,

After verifying your’e game should run.

Hope this helps

Glad I could help. I know that there was no real fix toe this problem.

Figured it out with a friends help who saw it on Google, He said it is litterly the only post to fix this error. Have fun plyaing PUBG

Cyan, if you got nothing to add that would be of some help, why comment!

Guys I finally got my game right after several attempts to fix PUBG,

And I finally got it right.

Go to you’re game directory.

Go to C:\Program Files (x86)\Steam\steamapps\common\PUBG\TslGame\Content\Paks

Or where ever your’e game is installed go to \PUBG\TslGame\Content\Paks.

You will notice that there is a few files that starts with (pakchunks) and then several files that is TSI-. think it should be arround 21 files 12.9GB.

If it is more it is fine.

Cut all those TSI files out there and paste it somewhere else.

Verify the game in Steam,

After verifying your’e game should run.

Hope this helps

Ok this works you dont have to verify the game though I think these files are left over from a few updates ago and were removed if you have been updating regularly like with the bi-daily 26mb updates its just the few of us who havent played in awhile and havent updated seem to be having this issue, go here \PUBG\TslGame\Content\Paks and remove all files starting with TSI- then click play if that doesnt work then maybe verify the game files

Wolf, My steam is on auto update and my game was fully up toe date, Struggle with that eror for more than a month, Plus when I baught the game I got that error since the begining.

I just have pakchung files and its arround 360 files and i dont have any TSI file what i need to do?

Meanwhile, some troubleshot steps and keep in mind, even Discord could be the reason.
Most things I added to the list coming from other users here who did find it as the reason for the crash.

Riva Tuner recently caused crashes in PUBG so make sure you don’t use the new version of it.

Don’t use Direct X 11 enhanced or 12, both are still in beta and could be the reason.
You can use it if you have no problems after you found the reason for your crashes.

game was crashing on start up for me to after an update then i found in task manager services tab that BEService was not running so after turning it on all is fine.

«Nvidia 511.23 Crash
497.29 works»

Deactivate Windows game bar.

Windows button + i /gaming and deactivate game bar, recording and stuff.

Open your search bar of Windows and write, cmd and open it pls with rights of admin. Now writen sfc /scannow.

It’s the repair tool of Windows for corrupt data.

Disable the overlay of Discord

Discord/Settings/Gameoverlay and set it to off

For PUBG it self follow the steps below.

Uninstall/reinstall PUBG
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.

1 Uninstall PUBG

Go to your Steam library
Right Click on PLAYERUNKNOWN’S BATTLEGROUNDS and select Uninstall
A windows will pop up asking for confirmation, click on Delete