Select a user to disconnect so that you can sign in

Select a user to disconnect so that you can sign in

This forum has migrated to Microsoft Q&A. Visit Microsoft Q&A to post new questions.

Asked by:

Question

Problem: when I connect 3 rd user I got this message select a user to disconnect so that you can sign in. there are too many users logged in

I followed below steps

I have created new windows server 2016 in Azure VM and then configure and Active Directory and Remote Desktop service and then applied for remote desktop service license (user session based license) and activated.

Then I created session collection and select require the server to license, connection broker, session host. (I used a single server to all service)

then select license type as the user.

After that, I checked license diagnoser also it showing fine

But when connect 3rd user I got below message

Please help me to resolve this issue.

All replies

From the run type gpedit.msc and navigate to
Computer Configuration\ Administrative Templates\ Windows Components\ Remote Desktop Services\ Remote Desktop Session Host\ Licensing
Enable the <Use the specified Remote Desktop license servers>
Type the servers local IP
Set the Remote Desktop licensing mode
Select the License type per user or per device

Check the License Diagnoser Again.

If this not works then try the next steps.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

I understand the problem that you are facing :

See the following attachments

Step 1. Type the Windows Server 2016 local IP

Step 2. Specify the licensing mode.

If with those two step not works, then remove and install the role again.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

Yes I have done above the steps you mentioned and still, I am facing the same issue again and also I removed and install the role again, still does not solve the problem.

My problem is Remote desktop service not working through public IP address.

Note: 4 months before I configured remote desktop service in windows server 2016 in the Azure machine with the same configuration as mentioned in the previous post, it is working fine till now. so something changed in the Azure environment now.

This issue was weird from the begging.

First add the following :

Add Remote Desktop Services Role

And change the Policies.

If yes, please provide.

Also can you check this document :

Accept my apologies if I’m asking the same things with different ways, but I’m trying to figure it out.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

remove the licenses and try just to enable the RDS licenses for 120 days, what message did you take?

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

After removing license still, I can’t able to connect with more than 2 users using Azure Public IP.

My Problem is Remote desktop service license is not working through Azure public IP address but it is working fine in local network

What about the event viewer, did you see any error?

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

What about the event viewer, did you see any error?

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

Out of curiosity, I also deployed a new Azure VM, enable the RDS Role, and it worked fine.

I would tell you to check the Windows RDS license type, but you also don’t get the default 120 days trial. So, there is probably a misconfiguration which Event Viewer log could help us to solve it.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

Thanks lot George, i did not find problematic events in event viewer. kindly help to solve this problem, Can you please provide the steps to configure RDP service.

one more question, have you able to access more than 3 users from public ip address? and are you configure in windows server 2016 machine.

i followed steps in below link

so Kindly help, what i miss in the configuration

You can find bellow the steps for the RDP Service configuration :

From the Add Roles and Features Wizard select to install,

Select the Role Services

After this, you MUST reboot the Virtual Machine.

Now on the right side in the task bar you are able to see the following message.

The next step is to enable your RDS licenses.

Select License Program : Open License (at least for this example this is the license type)

Click Next, and type your Authorization and License numbers.

Now you must open the Group Policy Console, and continue with the next steps :

From the run type gpedit.msc and navigate to
Computer Configuration\ Administrative Templates\ Windows Components\ Remote Desktop Services\ Remote Desktop Session Host\ Licensing
Enable the < Use the specified Remote Desktop license servers>
Type the servers local IP
Set the Remote Desktop licensing mode
Select the License type per user or per device

Don’t forget to ADD the Remote Desktop Users role to the users,

As you can see in my last image the users are connected.

I hope that my instruction will help you to solve your problem.

The answer for your question < one more question, have you able to access more than 3 users from public ip address? and are you configure in windows server 2016 machine. > is YES.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

Select a user to disconnect so that you can sign in

Вопрос

Problem: when I connect 3 rd user I got this message select a user to disconnect so that you can sign in. there are too many users logged in

I followed below steps

I have created new windows server 2016 in Azure VM and then configure and Active Directory and Remote Desktop service and then applied for remote desktop service license (user session based license) and activated.

Then I created session collection and select require the server to license, connection broker, session host. (I used a single server to all service)

then select license type as the user.

After that, I checked license diagnoser also it showing fine

But when connect 3rd user I got below message

Please help me to resolve this issue.

Все ответы

From the run type gpedit.msc and navigate to
Computer Configuration\ Administrative Templates\ Windows Components\ Remote Desktop Services\ Remote Desktop Session Host\ Licensing
Enable the <Use the specified Remote Desktop license servers>
Type the servers local IP
Set the Remote Desktop licensing mode
Select the License type per user or per device

Check the License Diagnoser Again.

If this not works then try the next steps.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

I understand the problem that you are facing :

See the following attachments

Step 1. Type the Windows Server 2016 local IP

Step 2. Specify the licensing mode.

If with those two step not works, then remove and install the role again.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

Yes I have done above the steps you mentioned and still, I am facing the same issue again and also I removed and install the role again, still does not solve the problem.

My problem is Remote desktop service not working through public IP address.

Note: 4 months before I configured remote desktop service in windows server 2016 in the Azure machine with the same configuration as mentioned in the previous post, it is working fine till now. so something changed in the Azure environment now.

This issue was weird from the begging.

First add the following :

Add Remote Desktop Services Role

And change the Policies.

If yes, please provide.

Also can you check this document :

Accept my apologies if I’m asking the same things with different ways, but I’m trying to figure it out.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

remove the licenses and try just to enable the RDS licenses for 120 days, what message did you take?

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

After removing license still, I can’t able to connect with more than 2 users using Azure Public IP.

My Problem is Remote desktop service license is not working through Azure public IP address but it is working fine in local network

What about the event viewer, did you see any error?

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

What about the event viewer, did you see any error?

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

Out of curiosity, I also deployed a new Azure VM, enable the RDS Role, and it worked fine.

I would tell you to check the Windows RDS license type, but you also don’t get the default 120 days trial. So, there is probably a misconfiguration which Event Viewer log could help us to solve it.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

Thanks lot George, i did not find problematic events in event viewer. kindly help to solve this problem, Can you please provide the steps to configure RDP service.

one more question, have you able to access more than 3 users from public ip address? and are you configure in windows server 2016 machine.

i followed steps in below link

so Kindly help, what i miss in the configuration

You can find bellow the steps for the RDP Service configuration :

From the Add Roles and Features Wizard select to install,

Select the Role Services

After this, you MUST reboot the Virtual Machine.

Now on the right side in the task bar you are able to see the following message.

The next step is to enable your RDS licenses.

Select License Program : Open License (at least for this example this is the license type)

Click Next, and type your Authorization and License numbers.

Now you must open the Group Policy Console, and continue with the next steps :

From the run type gpedit.msc and navigate to
Computer Configuration\ Administrative Templates\ Windows Components\ Remote Desktop Services\ Remote Desktop Session Host\ Licensing
Enable the < Use the specified Remote Desktop license servers>
Type the servers local IP
Set the Remote Desktop licensing mode
Select the License type per user or per device

Don’t forget to ADD the Remote Desktop Users role to the users,

As you can see in my last image the users are connected.

I hope that my instruction will help you to solve your problem.

The answer for your question < one more question, have you able to access more than 3 users from public ip address? and are you configure in windows server 2016 machine. > is YES.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

Select a user to disconnect so that you can sign in

This forum has migrated to Microsoft Q&A. Visit Microsoft Q&A to post new questions.

Asked by:

Question

Problem: when I connect 3 rd user I got this message select a user to disconnect so that you can sign in. there are too many users logged in

I followed below steps

I have created new windows server 2016 in Azure VM and then configure and Active Directory and Remote Desktop service and then applied for remote desktop service license (user session based license) and activated.

Then I created session collection and select require the server to license, connection broker, session host. (I used a single server to all service)

then select license type as the user.

After that, I checked license diagnoser also it showing fine

But when connect 3rd user I got below message

Please help me to resolve this issue.

All replies

From the run type gpedit.msc and navigate to
Computer Configuration\ Administrative Templates\ Windows Components\ Remote Desktop Services\ Remote Desktop Session Host\ Licensing
Enable the <Use the specified Remote Desktop license servers>
Type the servers local IP
Set the Remote Desktop licensing mode
Select the License type per user or per device

Check the License Diagnoser Again.

If this not works then try the next steps.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

I understand the problem that you are facing :

See the following attachments

Step 1. Type the Windows Server 2016 local IP

Step 2. Specify the licensing mode.

If with those two step not works, then remove and install the role again.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

Yes I have done above the steps you mentioned and still, I am facing the same issue again and also I removed and install the role again, still does not solve the problem.

My problem is Remote desktop service not working through public IP address.

Note: 4 months before I configured remote desktop service in windows server 2016 in the Azure machine with the same configuration as mentioned in the previous post, it is working fine till now. so something changed in the Azure environment now.

This issue was weird from the begging.

First add the following :

Add Remote Desktop Services Role

And change the Policies.

If yes, please provide.

Also can you check this document :

Accept my apologies if I’m asking the same things with different ways, but I’m trying to figure it out.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

remove the licenses and try just to enable the RDS licenses for 120 days, what message did you take?

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

After removing license still, I can’t able to connect with more than 2 users using Azure Public IP.

My Problem is Remote desktop service license is not working through Azure public IP address but it is working fine in local network

What about the event viewer, did you see any error?

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

What about the event viewer, did you see any error?

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

Out of curiosity, I also deployed a new Azure VM, enable the RDS Role, and it worked fine.

I would tell you to check the Windows RDS license type, but you also don’t get the default 120 days trial. So, there is probably a misconfiguration which Event Viewer log could help us to solve it.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

Thanks lot George, i did not find problematic events in event viewer. kindly help to solve this problem, Can you please provide the steps to configure RDP service.

one more question, have you able to access more than 3 users from public ip address? and are you configure in windows server 2016 machine.

i followed steps in below link

so Kindly help, what i miss in the configuration

You can find bellow the steps for the RDP Service configuration :

From the Add Roles and Features Wizard select to install,

Select the Role Services

After this, you MUST reboot the Virtual Machine.

Now on the right side in the task bar you are able to see the following message.

The next step is to enable your RDS licenses.

Select License Program : Open License (at least for this example this is the license type)

Click Next, and type your Authorization and License numbers.

Now you must open the Group Policy Console, and continue with the next steps :

From the run type gpedit.msc and navigate to
Computer Configuration\ Administrative Templates\ Windows Components\ Remote Desktop Services\ Remote Desktop Session Host\ Licensing
Enable the < Use the specified Remote Desktop license servers>
Type the servers local IP
Set the Remote Desktop licensing mode
Select the License type per user or per device

Don’t forget to ADD the Remote Desktop Users role to the users,

As you can see in my last image the users are connected.

I hope that my instruction will help you to solve your problem.

The answer for your question < one more question, have you able to access more than 3 users from public ip address? and are you configure in windows server 2016 machine. > is YES.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

Select a user to disconnect so that you can sign in

This forum has migrated to Microsoft Q&A. Visit Microsoft Q&A to post new questions.

Asked by:

Question

Problem: when I connect 3 rd user I got this message select a user to disconnect so that you can sign in. there are too many users logged in

I followed below steps

I have created new windows server 2016 in Azure VM and then configure and Active Directory and Remote Desktop service and then applied for remote desktop service license (user session based license) and activated.

Then I created session collection and select require the server to license, connection broker, session host. (I used a single server to all service)

then select license type as the user.

After that, I checked license diagnoser also it showing fine

But when connect 3rd user I got below message

Please help me to resolve this issue.

All replies

From the run type gpedit.msc and navigate to
Computer Configuration\ Administrative Templates\ Windows Components\ Remote Desktop Services\ Remote Desktop Session Host\ Licensing
Enable the <Use the specified Remote Desktop license servers>
Type the servers local IP
Set the Remote Desktop licensing mode
Select the License type per user or per device

Check the License Diagnoser Again.

If this not works then try the next steps.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

I understand the problem that you are facing :

See the following attachments

Step 1. Type the Windows Server 2016 local IP

Step 2. Specify the licensing mode.

If with those two step not works, then remove and install the role again.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

Yes I have done above the steps you mentioned and still, I am facing the same issue again and also I removed and install the role again, still does not solve the problem.

My problem is Remote desktop service not working through public IP address.

Note: 4 months before I configured remote desktop service in windows server 2016 in the Azure machine with the same configuration as mentioned in the previous post, it is working fine till now. so something changed in the Azure environment now.

This issue was weird from the begging.

First add the following :

Add Remote Desktop Services Role

And change the Policies.

If yes, please provide.

Also can you check this document :

Accept my apologies if I’m asking the same things with different ways, but I’m trying to figure it out.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

remove the licenses and try just to enable the RDS licenses for 120 days, what message did you take?

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

After removing license still, I can’t able to connect with more than 2 users using Azure Public IP.

My Problem is Remote desktop service license is not working through Azure public IP address but it is working fine in local network

What about the event viewer, did you see any error?

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

What about the event viewer, did you see any error?

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

Out of curiosity, I also deployed a new Azure VM, enable the RDS Role, and it worked fine.

I would tell you to check the Windows RDS license type, but you also don’t get the default 120 days trial. So, there is probably a misconfiguration which Event Viewer log could help us to solve it.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

Thanks lot George, i did not find problematic events in event viewer. kindly help to solve this problem, Can you please provide the steps to configure RDP service.

one more question, have you able to access more than 3 users from public ip address? and are you configure in windows server 2016 machine.

i followed steps in below link

so Kindly help, what i miss in the configuration

You can find bellow the steps for the RDP Service configuration :

From the Add Roles and Features Wizard select to install,

Select the Role Services

After this, you MUST reboot the Virtual Machine.

Now on the right side in the task bar you are able to see the following message.

The next step is to enable your RDS licenses.

Select License Program : Open License (at least for this example this is the license type)

Click Next, and type your Authorization and License numbers.

Now you must open the Group Policy Console, and continue with the next steps :

From the run type gpedit.msc and navigate to
Computer Configuration\ Administrative Templates\ Windows Components\ Remote Desktop Services\ Remote Desktop Session Host\ Licensing
Enable the < Use the specified Remote Desktop license servers>
Type the servers local IP
Set the Remote Desktop licensing mode
Select the License type per user or per device

Don’t forget to ADD the Remote Desktop Users role to the users,

As you can see in my last image the users are connected.

I hope that my instruction will help you to solve your problem.

The answer for your question < one more question, have you able to access more than 3 users from public ip address? and are you configure in windows server 2016 machine. > is YES.

Please, If you think your question has been answered click «Mark as Answer» if just helped click «Vote as helpful». This can be beneficial to other community members reading this forum thread.

Select a user to disconnect so that you can sign in

Вопрос

We have a Windows 2008 R2 RDS server configured to allow only 5 user connections.When the sixth user tries to take RDP session, he/she gets the error message as below

«This computer can’t connect to the remote computer.

Try connecting again.If the problem continues,contact the owner of the remote computer or network administrator»

Now, is there any way to change this error message so that user should see the message like «Select a user to disconnect so you may logon» or «Terminal server has exceeded the connection»?

Ответы

The solution is to set the RDP-Tcp listener back to Unlimited in RD Session Host Configuration (tsconfig.msc). That is the only way to get rid of the error message. There is no way to change the error message that the users receive unless you write your own custom client that wraps the Microsoft RD client Activex control.

An alternative would be to set it to Unlimited and then have a script that runs at logon. The script would check how many users are logged on, display an error message if it is over the limit, and then log the user off automatically. That way you could still enforce a maximum limit while providing a friendly error message that informs the users the limit has been reached.

Why do you need to limit your server to 5 connections?