Setup has detected that the system is currently waiting for a reboot sony vegas

Issue With Installation

When trying to install the trial version of Vegas 14, I keep getting the message : «Setup has detected that the system is currently waiting for a reboot to complete a previous installation or update. To avoid problems, please reboot your system before installing.»

Obviusly, I have tried multiple times to restart the PC. I used to have Vegas 13, and deleted it to make room for 14. Now I can not re-install 13 either. I get the same message for 13 as I do for 14. Any help would be greatly appreciated. The version numbers are 14.0.0.161 and 13.0.453. Thanks in advance.

Comments

If that happened to me I’d first of all check Windows Programs and Features and uninstall VP13 or VP14 if they are there. I’d probably then do some manual removal of folders related to those 2 programs, if there are any left over. Then I would do a cleanup with Ccleaner (free version), including the registry. However that program gave me a problem leading to a Windows re-install a few years ago, so proceed with caution. Do a registry backup when it prompts you, and it’s a good idea to create a system restore point and/or make a system image backup before you start.

I don’t work for VEGAS Creative Software.

If that happened to me I’d first of all check Windows Programs and Features and uninstall VP13 or VP14 if they are there. I’d probably then do some manual removal of folders related to those 2 programs, if there are any left over. Then I would do a cleanup with Ccleaner (free version), including the registry. However that program gave me a problem leading to a Windows re-install a few years ago, so proceed with caution. Do a registry backup when it prompts you, and it’s a good idea to create a system restore point and/or make a system image backup before you start.

Thanks for the ideas. I have already uninstalled Vegas but I will try the other things you mentioned.

Sony Vegas Pro installation ERROR

meloonharrier1199

Great

https/ibb.co/da0kme (here’s an image)

Best regards,
Mark

gardenman

Commendable

A few ideas that may work, may not.

#1. Enable TrustedInstaller («Windows Modules Installer») in your Services.msc. If it’s already enabled or set to Manual, try Starting it.

#2. Be sure you are running the setup as Admin. Right click on it and choose Run as Admin.

#3. See Lylou’s answer about «Super Administrator» on the link provided above: http/www.sonyvegas.co.uk/error-2147163964-getlasterror5-during-install/ Be sure to disable it when done (whether it works or not).

Better instructions: https/www.thewindowsclub.com/activate-windows-super-administrator-account
Read all of it beforehand.

#4. Another potential answer: https/www.reddit.com/r/SonyVegas/comments/3xm487/fix_for_sfppack1_x64dll_install_error/

Other ideas: https/www.vegascreativesoftware.info/us/forum/can-t-install-vegas-13-failed-to-register-module—97389/

Rogue Leader

Distinguished

Where did you get it from is it a download or a disc install?

Sounds like your registry may be corrupt. You may need to rebuild it. Instructions:

https/windowsreport.com/corrupt-registry-windows-8/

http/www.sonyvegas.co.uk/error-2147163964-getlasterror5-during-install/

meloonharrier1199

Great

Where did you get it from is it a download or a disc install?

Sounds like your registry may be corrupt. You may need to rebuild it. Instructions:

https/windowsreport.com/corrupt-registry-windows-8/

http/www.sonyvegas.co.uk/error-2147163964-getlasterror5-during-install/

Hi, I’ve tried what both websites have said. And none of them has worked. I tried downloading regsofts registry repair and I scanned and fixed the registry but I restarted and the error has not been fixed. I’ve also tried installing adobe premiere and that doesn’t want to install either.

Rogue Leader

Distinguished

Where did you get it from is it a download or a disc install?

Sounds like your registry may be corrupt. You may need to rebuild it. Instructions:

https/windowsreport.com/corrupt-registry-windows-8/

http/www.sonyvegas.co.uk/error-2147163964-getlasterror5-during-install/

Hi, I’ve tried what both websites have said. And none of them has worked. I tried downloading regsofts registry repair and I scanned and fixed the registry but I restarted and the error has not been fixed. I’ve also tried installing adobe premiere and that doesn’t want to install either.

Can you try installing under a different user account on your machine? I have a feeling maybe your profile is corrrupt.

meloonharrier1199

Great

Where did you get it from is it a download or a disc install?

Sounds like your registry may be corrupt. You may need to rebuild it. Instructions:

https/windowsreport.com/corrupt-registry-windows-8/

http/www.sonyvegas.co.uk/error-2147163964-getlasterror5-during-install/

Hi, I’ve tried what both websites have said. And none of them has worked. I tried downloading regsofts registry repair and I scanned and fixed the registry but I restarted and the error has not been fixed. I’ve also tried installing adobe premiere and that doesn’t want to install either.

Can you try installing under a different user account on your machine? I have a feeling maybe your profile is corrrupt.

I’m not sure about the account being corrupt as it is not a microsoft account. But I’ll give it a try

Rogue Leader

Distinguished

Yeah not the microsoft account but the actual profile on your machine. Make another local profile and try it.

meloonharrier1199

Great

Yeah not the microsoft account but the actual profile on your machine. Make another local profile and try it.

I made another local account and set it’s privileges to admin and still no luck.

Rogue Leader

Distinguished

meloonharrier1199

Great

I really don’t know to be honest I’ve tried reinstalling the C++ packs before resorting to this website and nothing.

Rogue Leader

Distinguished

I really don’t know to be honest I’ve tried reinstalling the C++ packs before resorting to this website and nothing.

Did you fully remove the old ones before reinstalling?

meloonharrier1199

Great

I really don’t know to be honest I’ve tried reinstalling the C++ packs before resorting to this website and nothing.

Did you fully remove the old ones before reinstalling?

I didn’t go into the appdata for example and delete the remainder of it from their just using ccleaner to uninstall it.

Rogue Leader

Distinguished

ok that should have worked.

I’m not sure at this point, have you contacted Tech support? For what they charge for Vegas they should come to your house and install it.

meloonharrier1199

Great

ok that should have worked.

I’m not sure at this point, have you contacted Tech support? For what they charge for Vegas they should come to your house and install it.

Yeah, I have contacted them and waiting for a reply thanks for your help though.

Rogue Leader

Distinguished

gardenman

Commendable

A few ideas that may work, may not.

#1. Enable TrustedInstaller («Windows Modules Installer») in your Services.msc. If it’s already enabled or set to Manual, try Starting it.

#2. Be sure you are running the setup as Admin. Right click on it and choose Run as Admin.

#3. See Lylou’s answer about «Super Administrator» on the link provided above: http/www.sonyvegas.co.uk/error-2147163964-getlasterror5-during-install/ Be sure to disable it when done (whether it works or not).

Better instructions: https/www.thewindowsclub.com/activate-windows-super-administrator-account
Read all of it beforehand.

#4. Another potential answer: https/www.reddit.com/r/SonyVegas/comments/3xm487/fix_for_sfppack1_x64dll_install_error/

Other ideas: https/www.vegascreativesoftware.info/us/forum/can-t-install-vegas-13-failed-to-register-module—97389/

rgd1101

meloonharrier1199

Great

A few ideas that may work, may not.

#1. Enable TrustedInstaller («Windows Modules Installer») in your Services.msc. If it’s already enabled or set to Manual, try Starting it.

#2. Be sure you are running the setup as Admin. Right click on it and choose Run as Admin.

#3. See Lylou’s answer about «Super Administrator» on the link provided above: http/www.sonyvegas.co.uk/error-2147163964-getlasterror5-during-install/ Be sure to disable it when done (whether it works or not).

Better instructions: https/www.thewindowsclub.com/activate-windows-super-administrator-account
Read all of it beforehand.

#4. Another potential answer: https/www.reddit.com/r/SonyVegas/comments/3xm487/fix_for_sfppack1_x64dll_install_error/

Other ideas: https/www.vegascreativesoftware.info/us/forum/can-t-install-vegas-13-failed-to-register-module—97389/

Thanks for your reply unfortunately none of these methods have worked.

«Setup has detected that another program requires the computer to reboot. «

UPDATE: Problem sorted! THANKS!

I’m really glad I found this forum and hope you can help.

I was infected with AV Security Suite, ran all the recommended programs such as GMER, TDDS Killer, rkill and malwarebytes and my PC seems to be clean now. When I ran Combofix, I didn’t manage to disable Avast!, so I decided to uninstall it. On re-installing the program, I repeatedly encountered the following prompt:

Setup has detected that another program setup requires the computer to reboot. You must reboot the computer before installing avast!. Once the system reboots, you need to restart setup. If you decide to continue, application may not work correctly. Do you want to continue?

Of course I said no each time, and I’m now wondering what that «other program setup» could be. I disabled the Windows firewall, finished the Windows Update Manager, all to no avail. An Adobe Acrobat Reader Update icon that appears on my taskbar during startup seems kinda genuine (when I move the cursor over it or right click it actually says the name and I can close it, so I doubt that’s the problem but I’m not sure. Any idea what that other program setup that requires the computer to reboot could be?

On the web I found the following help for this problem («Modifying the Windows Registry»), but I don’t want to mess with the registry unless absolutely necessary, even though I have done a back-up with ERUNT:

Method 1: Modify the Windows Registry
1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry key:

3. In the right pane, right-click PendingFileRenameOperations, and then click Delete.

Would you recommend this action?

Many thanks in advance,
Michael

EDIT: Moved from XP to Am I Infected forum

UPDATE: Problem sorted! THANKS!

(FAQ) VEGAS Pro won’t start. What can I do?

If you have installed VEGAS Pro but it won’t start, troubleshoot by trying these steps.

1. INSTALL THE LATEST UPDATE

Make sure you are running the latest update of the version of VEGAS Pro that you wish to use, unless there is a specific reason you need to use an earlier update. See «Where can I download VEGAS Pro?«

2. DISABLE PLUGINS

Try disabling 3rd-party plugins, especially old ones, by renaming the folders they reside in, or moving them to a location where VEGAS won’t find them, or by uninstalling them. If you have an error message it may help you identify which type of plugin is causing the problem. In particular, consider these:

If this solves the problem, then re-enable the plugins one by one until you find the culprit.

3. SYSTEM REQUIREMENTS

Check that your computer meets the system requirements. For the latest version of VEGAS Pro, the system requirements are here. Note that VEGAS Pro is only officially supported if it’s installed on the same drive as your operating system.

4. SOFTWARE NOT ACTIVATED YET

5. WINDOWS UPDATE

Search for Windows Update on your system. This can be done in the Windows Start menu or by pressing the WINDOWS+Q keys on Windows 8.1 and 10. Let Windows check for updates for the system and install any that are available. Restart your machine to finish the process.

Follow any prompts to reboot, and be patient with the update process, which can take a long time. If you have problems, consult the Windows Update FAQ. For Windows 10 you can use this Windows Update Troubleshooter.

6. DISABLE ANTI-VIRUS SOFTWARE

If you run anti-virus software, or some other utility that scans for adware/spyware, try temporarily disabling the software. You may also add the program executable file (e.g. C:\Program Files\VEGAS\VEGAS Pro 15.0\vegas150.exe) to the exception list for the anti-virus software.

7. CLEAN BOOT

Try a clean boot of your system so Windows will start with a minimal set of drivers and startup programs. See How to perform a clean boot in Windows. If it doesn’t help, re-enable all start-up tasks that you disabled and reboot again.

8. REMOVE PERIPHERAL HARDWARE

Try disconnecting USB devices, dongles and other peripherals from the system. If that solves your problem, replace them one by one while testing VEGAS until you find the one that causes the problem. Then try updating or rolling back its driver.

9. UPDATE HARDWARE DRIVERS

Update your system’s drivers and firmware from the manufacturer’s website(s). Drivers installed by Windows Update can cause problems. In particular, try updating or rolling back your graphics card driver from the manufacturer’s website or from the NVIDIA or AMD website. Display Driver Uninstaller can help with a clean uninstall. (more about graphics cards here). Also look for updates to your motherboard’s BIOS, chipset software and drivers for your sound card, DVD drive, network adapter and peripherals.

10. COMPATIBILITY MODE

Try running the software in Windows Compatibility Mode. Right click on the program’s icon and choose «Properties» > «Compatibility«. Check «Run this program in compatibility mode for:» and choose progressively older operating systems.

11. HANGING ON DIRECTX PLUG-INS?

If VEGAS Pro hangs when it says «Initializing DirectX plug-ins» at the lower left of the splash screen, try the following:

1. Right-click on the launch icon.
2. Select «Properties«, then the «Shortcut» tab.
3. Add the following command line argument outside of the quotes in the «Target» field: /NODXGROVEL (Be sure to include a space between the last quote and the forward slash) An example for VEGAS Pro 15.0 would typically look like this:

4. Select «Apply» then «OK«
5. If it doesn’t help then change it back when you have finally got VEGAS Pro to start reliably.

12. RUN AS ADMINISTRATOR

VEGAS Pro must run by an account with Windows administrator rights in order to start and function correctly. Visit the Windows «Control Panel» > «User Accounts» to check if your account has administrator rights.

To run VEGAS Pro one time with administrator rights, right-click the launch icon and select «Run as administrator» from the menu. You may need to enable the hidden administrator account first.

If that enables VEGAS Pro to start correctly, then you can make a permanent admin shortcut as described here.

However note that this may have some undesired effects. For example you may no longer be able to drag and drop files into VEGAS Pro from an external file manager such as Windows Explorer.

13. VEGAS SAMPLE PROJECT

A new installation of VEGAS Pro 15 and later will open a sample project. The sample project supplied in VEGAS Pro 15 uses the Defocus FX which is known to cause problems with some AMD GPUs and drivers. Try deleting the project from C:\ProgramData\VEGAS\VEGAS Pro\15.0\SampleProject\SampleProject.veg, especially if you have an AMD GPU with driver 16.12 or later. You can ignore any message that the sample project is missing.

14. START FROM A DIFFERENT PROJECT

If Automatically open last project on startup was checked in the VEGAS Pro General Preferences, something in that project might be preventing VEGAS Pro from starting. Try opening VEGAS Pro by double-clicking another project.

15. UPDATE SEMW EXTENSIONS

If you have SeMW Extensions version 1.0.8 or earlier installed, VEGAS Pro 15 will not start. Update to version 1.0.9 or later.

16. FORCE VEGAS PRO TO USE DISCRETE GPU

If VEGAS Pro hangs while the splash screen displays «Initializing GPU-accelerated video processing«, try forcing it to run using your discrete graphics card as explained here (and here and here). This worked in this case.

17. AMD CATALYST SDK

If VEGAS Pro crashes while the splash screen displays «Initializing GPU-accelerated video processing» and you have an AMD GPU, try uninstalling the SDK within AMD Catalyst if you have it. Instructions in this comment.

18. RESET VEGAS PRO TO DEFAULT SETTINGS

Reset VEGAS Pro to default settings by pressing CTRL+SHIFT on your keyboard while double-clicking the program’s icon to launch it. More information here. Be sure to place a checkmark next to «Delete all cached application data«. Note that you may not be able to get as far as the reset function if VEGAS is not starting.

19. REINSTALL VEGAS PRO

If VEGAS Pro still won’t start, uninstall it using «Control Panel» > «Programs and Features«, reboot your computer, reinstall it, and see if it will start. See Where can I download VEGAS Pro? to find the correct installer.

When VEGAS Pro is uninstalled, some folders and Windows registry entries are left behind. You may have a better chance of success if you do a clean uninstall and reinstall, which will remove these (along with your settings).

For (MAGIX) VEGAS Pro 13 build 543 or later, follow these instructions.

For Sony Vegas Pro, see the clean uninstall and reinstall instructions for Windows 10, Windows 8/8.1, and Windows 7.

Cleaning your registry (see below) between uninstalling and reinstalling can help clean up remaining redundant entries that could cause problems.

If you have problems uninstalling/reinstalling, troubleshoot with the suggestions in this post.

20. REGISTRY CLEANING

If you have tried all the above steps, you could try cleaning your Windows registry. For this purpose I regularly use Ccleaner free version. Cleaning your registry carries significant risk. It is recommended to take an image-based backup of your system drive first, for example using AOMEI Backupper or Macrium Reflect Free or Acronis True Image. You can also make an image or create a system restore point in Windows. When Ccleaner asks if you want to backup your registry before cleaning, you should! I usually fix all detected issues and then scan for issues again. Further issues are often found the 2nd time. Reboot afterwards.

21. IF YOU STILL NEED HELP

If the above steps do not help you get VEGAS Pro started, make a forum post and/or support request, including the following information:

(FAQ) Troubleshooting Crashing and Stability

If VEGAS Pro is crashing or behaving strangely, there are many things you can try to troubleshoot it. If the software hangs during rendering then see this post.

1. INSTALL THE LATEST UPDATE

Make sure you are running the latest update of the version of VEGAS Pro that you wish to install, unless you specifically need an earlier release. See «Where can I download VEGAS Pro?«

2. SYSTEM REQUIREMENTS

Check that your computer meets the system requirements. For the latest version of VEGAS Pro, the system requirements are here. Note that VEGAS Pro is only officially supported if it’s installed on the same drive as your operating system.

3. DISABLE GPU ACCELERATION

GPU acceleration is often responsible for stability problems in VEGAS. Try turning it off in «Preferences» > «Video» > «GPU acceleration of video processing«. You will need to restart VEGAS afterwards:

If you are rendering with the Sony AVC/MVC codec, try turning GPU acceleration off in «Render As» > «Sony AVC/MVC» > «Customize Template» > «Encode mode«:

If you are rendering with the MainConcept AVC/MVC codec, try turning GPU acceleration off in «Render As» > «MainConcept AVC/MVC» > «Customize Template» > «Encode mode«:

If disabling GPU acceleration solves your problem then try updating or rolling back your graphics card’s driver. See the section below.

4. WINDOWS UPDATE

Search for Windows Update on your system. This can be done in the Windows Start menu or by pressing the WINDOWS+Q keys on Windows 8.1 and 10. Let Windows check for updates for the system and install any that are available. Restart your machine to finish the process.

Follow any prompts to reboot, and be patient with the update process, which can take a long time. If you have problems, consult the Windows Update FAQ. For Windows 10 you can use this Windows Update Troubleshooter.

5. DISABLE ANTI-VIRUS SOFTWARE

If you run anti-virus software, or some other utility that scans for adware/spyware, try temporarily disabling the software. You may also add the program executable file (e.g. C:\Program Files\VEGAS\VEGAS Pro 15.0\vegas150.exe) to the exception list for the anti-virus software.

6. CLEAN BOOT

Try a clean boot of your system so Windows will start with a minimal set of drivers and startup programs. See How to perform a clean boot in Windows.

7. REMOVE PERIPHERAL HARDWARE

Try disconnecting USB devices, dongles and other peripherals from the system. If that solves your problem, replace them one by one while testing VEGAS until you find the one that causes the problem. Then try updating or rolling back its driver.

8. UPDATE HARDWARE DRIVERS

Update your system’s drivers and firmware from the manufacturer’s website(s). Drivers installed by Windows Update can cause problems. In particular, try updating or rolling back your graphics card driver from the manufacturer’s website or from the NVIDIA or AMD website. Display Driver Uninstaller can help with a clean uninstall. (more about graphics cards here). Also look for updates to your motherboard’s BIOS, chipset software and drivers for your sound card, DVD drive, network adapter and peripherals.

9. RESET VEGAS PRO TO DEFAULT SETTINGS

Reset VEGAS Pro to default settings by pressing CTRL+SHIFT on your keyboard while double-clicking the program’s icon to launch it. More information here.

10. DISABLE PLUGINS

Try disabling 3rd-party plugins, especially old ones, by renaming the folders they reside in, or moving them to a location where VEGAS won’t find them, or by uninstalling them.

Include OFX plugins which may be in these example locations:

Also include application extensions which may be in these example locations:

If this solves the problem, then re-enable the plugins one by one until you find the culprit.

11. USE VEGAS-FRIENDLY FORMATS

If you have a choice, use source-media formats that work well with VEGAS. For example Sony formats such as XAVC Intra and XDCAM work well with Vegas, and MPEG2 and AVC are well supported. This post lists some formats that don’t work well and some converting applications that can be used to transcode media.

12. SET DYNAMIC RAM PREVIEW MAX TO ZERO

Some users have been able to avoid crashes or complete troublesome renders by setting the Dynamic RAM Preview max (MB) value to zero.

Note that if you leave this setting at zero, you will no longer be able to build dynamic RAM previews, and it might adversely affect VEGAS Pro’s performance in other ways such as how smoothly your timeline plays.

14. MICROSOFT VISUAL C++

Try repairing all versions of Microsoft Visual C++ on your system.

Go to the Windows Control Panel and open «Programs and Features«. Click each version of Microsoft Visual C++ then «Uninstall» then «Repair«.

If that doesn’t help then you can try removing and reinstalling them. You can download Visual C++ installers from here.

Here are some Visual C++ redistributables associated with various applications. Plugins or other features can sometimes require portions of earlier redistributables.

15. UNINSTALL/UPDATE QUICKTIME

16. COMPATIBILITY MODE

Try running the software in Windows Compatibility Mode. Right click on the program’s icon and choose «Properties» > «Compatibility«. Check «Run this program in compatibility mode for:» and choose progressively older operating systems.

17. CLEAR TEMPORARY FILES FOLDER

Try clearing your temporary files folder. This involves some risk (read that post in full) and should be one of your last resorts.

18. DISABLE SO4COMPOUNDPLUG (VP15 AVC / XAVC-S)

VEGAS PRO 15 has a new decoder for XAVC-S files and some AVC files. This codec may cause various issues such as slow loading, stuttering playback, and high memory usage leading to a crash. If your footage is opened by this «so4compoundplug» decoder then you can try disabling it. See this post for more information. If that doesn’t help then re-enable it for wider format support.

19. DISABLE QSV

If you have an Intel CPU with integrated Intel graphics you may experience crashes or hangs, for example:

In such cases, try disabling QSV. In VEGAS Pro 15 build 361 and later, this can be done with Options > Preferences > General > Enable QSV Encoding and Decoding (where available):

In previous versions, you can disable Intel HD graphics in the Windows Device Manager:

Disabling the other (discrete) display adapter (e.g. AMD or NVIDIA) instead, if you have one, may also help, but the computer’s performance may suffer.

QSV can also be disabled just for the Intel HEVC renderer, to improve quality (at the expense of speed) and/or stability:

20. CLOSE VEGAS PRO EXPLORER WINDOW

The VEGAS Pro Explorer window can cause some conflicts. Try closing it. You could also try closing the Project Media window.

21. REINSTALL VEGAS PRO

If VEGAS Pro still won’t start, uninstall it using «Control Panel» > «Programs and Features«, reboot your computer, reinstall it, and see if it will start. See Where can I download VEGAS Pro? to find the correct installer.

When VEGAS Pro is uninstalled, some folders and Windows registry entries are left behind. You may have a better chance of success if you do a clean uninstall and reinstall, which will remove these (along with your settings).

For (MAGIX) VEGAS Pro 13 build 543 or later, follow these instructions.

For Sony Vegas Pro, see the clean uninstall and reinstall instructions for Windows 10, Windows 8/8.1, and Windows 7.

Cleaning your registry (see below) between uninstalling and reinstalling can help clean up remaining redundant entries that could cause problems.

If you have problems uninstalling/reinstalling, troubleshoot with the suggestions in this post.

22. OVERHEATING?

Check that your computer isn’t overheating, especially if your problems occur during rendering. Clean out the vents. Consider opening it up to gently clean dust from the inside. Use laptops on a hard surface that keeps the vents unobsructed (e.g. not a bed, carpet or your knee). There are many PC temperature monitors available. I always have Core Temp running minimised in my task bar. An acceptable CPU temperature depends on the individual system. Mine (see ) cruises at about 50°C and goes up to about 80°C during a tough render.

23. HARDWARE ISSUES

Your stability issues may be caused by failing hardware, in particular memory and storage. Test your computer’s RAM for problems and replace any faulty sticks. Test your hard drive for faults. Backup/replace hard drives at the first sign of trouble. If you CPU, GPU or memory are overclocked, try setting them back to the standard speed.

24. SCAN FOR CORRUPT WINDOWS SYSTEM FILES

Reboot, run a Command Prompt as an administrator, and try scanning for (and repairing) corrupted Windows system files using the command line, «sfc /scannow». See guides here, here, and here.

25. REGISTRY CLEANING

If you have tried all the above steps, you could try cleaning your Windows registry. For this purpose I regularly use Ccleaner free version. Cleaning your registry carries significant risk. It is recommended to take an image-based backup of your system drive first, for example using AOMEI Backupper or Macrium Reflect Free or Acronis True Image. You can also make an image or create a system restore point in Windows. When Ccleaner asks if you want to backup your registry before cleaning, you should! I usually fix all detected issues and then scan for issues again. Further issues are often found the 2nd time. Reboot afterwards.

26. IF YOU STILL NEED HELP

If the above steps do not help you solve the problem, make a forum post and/or support request, including the following information: