What are the priorities and problems of business travellers

B A business traveler’s priorities

All expectations of the business traveler connected with air travel are concerned with time-saving and staying active and able to work. Business traveler’s priorities are

1. good organization

2. balancing cost with comfort

4. being patient

5. regular transport

7. Internet access in the lounge

To sum up, business travellers’ expectations are met only if they can concentrate on their business, which is their main priority.

C Causes and effects of air-rage

Air rage is a phenomenon of a passenger characterized by disorientation, irritability and high stress level. Main the causes of air rage are:

1. poor: air quality, service, quality of food, drink

2. too many passengers on a plane

3. noise passengers

4. not enough cabin crew

5. people drinking alcohol

6. flights not leaving on time

7. long queues at check-in

Air rage problem should be seen as a serious threat to air safety. In closed spaces it can lead to:

· panic and mass unrest onboard

· it can cause discomfort and disturb passengers

· it makes the work of cabin crew more stressful and difficult.

The problem of air rage has become so large-scale that air companies have to do something about it. First of all, they need to dramatically improve the quality of service to reduce the stress level.

A What is culture? Culture-creating factors

Culture is a word that has many different meanings. There are 164 definitions of “culture”, however, it is usually understood as historically a certain level of development of society and human, expressed in the types and forms of organization of life and human activities, as well as they create material and spiritual values.

There are some culture-creating factors:

1. Geography (features terrain, mountains, rives, sea)

2. Climate (I mean weather conditions in different seasons and their length)

3. Religion (Particular belief systems with their rituals and traditions)

4. Historical events (wars, revolutions, natural disasters)

5. Values (things which are considered important and guide people’s lives such as attitudes to family, money, honesty, superstitions and nature)

6. Language (tool of communication between different cultures).

The list of factors shaping culture can be a long one, but the key factors listed above.

B Doing business across cultures. Cultural awareness

Cultural Awareness means understanding of how people of different cultures live, communicate and behave in different situations and using this knowledge to adapt your own behavior. You have to know their values, traditions, religion, behavior rules and taboos not only for personal communication but also for doing business successfully in the global market.

Globalization makes cultural awareness absolutely essential for any company doing business abroad. Understanding a foreign culture can mean keeping or losing a customer. Special attention should be paid to negotiating styles, punctuality, etiquette, topics for conversation and corporate hospitality.

How can you get skills of cross-cultural communication? There are lots of Internet sites and special guidebooks for businessmen offering recommendations on how to behave in different situations. The best universities have courses on cross-cultural awareness and doing business abroad. But the best way is to meet people of different cultures personally.

Some details of doing business across culture:

1. Exchange business cards

2. Shaking hands

4. Small talk before meeting

5. Being formal/informal

8. Giving presents

9. Being direct (saying exactly what you think)

Causes and effects of air-rage.

Travel

1. Business travelers’ problems.

Nowadays travel is a very important part of our life. Airline industry allows us to cover a distance of thousands of kilometers in a few hours. Besides we can travel not only by air, but also by rail, road, see. There is a wide range of ways to travel. But we should remember that the travel may be different. We can travel on pleasure or we can travel on business.

And if we travel on business we can face a lot of problems. For example: poor quality food and drink, long queues at check-in, not enough leg-room, jet-leg and many another. I think for business people the worse problem is flight delays and cancellation. If you travel on business you may have an important meeting or negotiations in a strictly scheduled time. And if you miss them your company can lose an important contract, for example. Besides, problems can wait for us outside the airport. For example, parking lot may be flooded and you have no opportunity to take a taxi.

Moreover, every traveler must know basic information about the destination country. It’s very important because in different countries there are different traditions, special cultural aspects, and rules, including legislation. In this case any ignorance of the rules of this country can be the cause of loss of business relationships and serious consequences such as punishment, prison or even the death penalty. So, knowledge of country’s laws, traditions and rules is vital for any business traveler.

In hotels you can face with problems too. Not always your company will pay for you a luxurious hotel with beautiful bedrooms, soft towels and huge bed.

And as a matter of fact, I think it’s normal situation when you face problems. If you’re a business person you should be patient. It’s important to be able to work at the airport. It’s a sort of an extension of your office when you’re travelling a lot.

2. Business travelers’ priorities.

Nowadays travel is a very important part of our life. Airline industry allows us to cover a distance of thousands of kilometers in a few hours. Besides we can travel not only by air, but also by rail, road, see. There is a wide range of ways to travel. But we should remember that the travel may be different. We can travel on pleasure or we can travel on business.

The needs of business traveler are quite different from the ordinary tourist. For ordinary tourist arrangement of flight, hotel and resort are part of fun. They want to spend time choosing them. But the business traveler wants speed and efficiency.

The first thing is the need for a good organization: for someone to organize everything for you – tickets, transport to and from the airport, accommodation. It can be provided by a secretary or a tourist company. Nowadays there are businesses specializing in corporate travel. That includes booking flights and hotels, planning and arranging itineraries, advising on locations, providing VIP services, arranging visas and so on. In fact, they offer a complete package for the business traveler so that he or she can concentrate on business while the agency look after the travel.

The second thing is a balance of cost and price. On a short-haul flight cost is the main factor – looking for a cheaper ticket. But travelling to another continent it’s important to look more at comfort factor: lots of leg-rooms, reclining seats and ability to sleep on board.

And finally, the third priority and a big adventure is to be patient because there’re often delays and it’s important to be able to work in the airport. It’s a sort of an extension of your office when you’re travelling a lot.

To cut a long story short, business travelers’ priorities are very important factor and their implementation will lead to positive results.

Causes and effects of air-rage.

Nowadays travel is a very important part of our life. Airline industry allows us to cover a distance of thousands of kilometers in a few hours. Besides we can travel not only by air, but also by rail, road, see. There is a wide range of ways to travel. But there is another flip side – “air rage”.

Every experienced traveler has a story about disruptive passengers. The term ‘air rage’ was first used in the late 1990s to describe the increasing number of incidents involving unruly passengers on flights. Sadly, it is still a familiar phrase today, as a number of men and women continue to behave badly onboard aircraft. Moreover, airlines and their long-suffering customers are reporting a steep climb in air rage incidents. Some of them are caused by a familiar problem – interminable delay in take-off, when passengers are cooped up in the aircraft without food, drink, information. Others are unpredictable. This was the case with a convict, who went crazy, attacked the crew and tried to open the door in the mid-flight.

The psychology of air rage is a new area of study, that’s why there are as many explanations as examples. Most analysts blame alcohol, but many people think the airlines are at fault. To cut costs they are cramming more passengers into the aircraft, reduce cabin crew, training, decrease quality of service. This leads to passenger’s frustration. And one more reason – attempts to save money on economizing fuel for conditioners. The airlines instruct their cabin crews to run the systems on minimum settings, the quality of air gets worse and passengers become irritable and disoriented.

While the customers demand better services on the Internet sites and passengers’ Bill of Rights, the airlines deny that they have contributed to the problem and call for stiffer penalties for the offenders. There is good news, though. Major airlines have agreed to remove some seats to make more room for their customers.

To cut a long story short, I think that both the passengers and the airlines come up with measures to sort out the problem.

Business travelers’ priorities.

Travel

Business travelers’ problems.

Nowadays travel is a very important part of our life. Airline industry allows us to cover a distance of thousands of kilometers in a few hours. Besides we can travel not only by air, but also by rail, road, see. There is a wide range of ways to travel. But we should remember that the travel may be different. We can travel on pleasure or we can travel on business.

And if we travel on business we can face a lot of problems. For example: poor quality food and drink, long queues at check-in, not enough leg-room, jet-leg and many another. I think for business people the worse problem is flight delays and cancellation. If you travel on business you may have an important meeting or negotiations in a strictly scheduled time. And if you miss them your company can lose an important contract, for example. Besides, problems can wait for us outside the airport. For example, parking lot may be flooded and you have no opportunity to take a taxi.

Moreover, every traveler must know basic information about the destination country. It’s very important because in different countries there are different traditions, special cultural aspects, and rules, including legislation. In this case any ignorance of the rules of this country can be the cause of loss of business relationships and serious consequences such as punishment, prison or even the death penalty. So, knowledge of country’s laws, traditions and rules is vital for any business traveler.

In hotels you can face with problems too. Not always your company will pay for you a luxurious hotel with beautiful bedrooms, soft towels and huge bed.

And as a matter of fact, I think it’s normal situation when you face problems. If you’re a business person you should be patient. It’s important to be able to work at the airport. It’s a sort of an extension of your office when you’re travelling a lot.

Business travelers’ priorities.

Nowadays travel is a very important part of our life. Airline industry allows us to cover a distance of thousands of kilometers in a few hours. Besides we can travel not only by air, but also by rail, road, see. There is a wide range of ways to travel. But we should remember that the travel may be different. We can travel on pleasure or we can travel on business.

The needs of business traveler are quite different from the ordinary tourist. For ordinary tourist arrangement of flight, hotel and resort are part of fun. They want to spend time choosing them. But the business traveler wants speed and efficiency.

The first thing is the need for a good organization: for someone to organize everything for you – tickets, transport to and from the airport, accommodation. It can be provided by a secretary or a tourist company. Nowadays there are businesses specializing in corporate travel. That includes booking flights and hotels, planning and arranging itineraries, advising on locations, providing VIP services, arranging visas and so on. In fact, they offer a complete package for the business traveler so that he or she can concentrate on business while the agency look after the travel.

The second thing is a balance of cost and price. On a short-haul flight cost is the main factor – looking for a cheaper ticket. But travelling to another continent it’s important to look more at comfort factor: lots of leg-rooms, reclining seats and ability to sleep on board.

And finally, the third priority and a big adventure is to be patient because there’re often delays and it’s important to be able to work in the airport. It’s a sort of an extension of your office when you’re travelling a lot.

To cut a long story short, business travelers’ priorities are very important factor and their implementation will lead to positive results.

6 Common Business Travel Problems and Their Solutions

Use these preventative measures to help when travel doesn’t go according to plan.

When we travel for business, with colleagues or on our own, we plan and prep to make it go as smoothly as possible. But sometimes, no matter how hard we try, things don’t go according to plan, regardless of the medium we use to travel. When things are thrown off, it sets off panic, anger, and frustration in many people.

The good news is that these problems are avoidable at best and manageable at worst. As someone who travels for a living, I have seen and been part of many situations that were stressful, to say the least. Here’s a list of common problems I’ve faced while traveling for business and how I handle them.

1. Your flight is overbooked.

Although it doesn’t seem fair, overbooking a flight is legal and fairly common among airlines. Airlines want to make sure that each of their flights is filled to maximum capacity. They calculate that a certain number of passengers won’t show up and sell extra tickets to compensate for that.

The problem arises when everyone shows up and there aren’t enough seats. The flight attendant will start asking people to voluntarily give up their seats in exchange for a travel voucher. If no one volunteers, then there’s a possibility that you can be denied boarding.

Note that depending on the situation, airline, and country, you may be compensated for being bumped and delayed.

If you want to avoid getting bumped all together, check-in and arrive early at the gate, become a frequent flyer, and/or purchase an allocated seat instead of waiting to be assigned one at the gate. I’ve found that having an airline credit card and being part of their rewards program helps.

2. Your flight is delayed.

Unlike with an overbooked flight, there’s no compensation if your flight is delayed. While it’s frustrating, being delayed because of weather or engine problems isn’t something that can be helped.

I try to schedule my flights with a long layover so that if one of them is delayed, I won’t struggle with getting back on track and reaching my destination. I take advantage of airport lounges to get some work done. I also prefer to purchase non-stop or early departure flights to give me options should something go awry.

3. You lose your passport.

Nothing is more stressful than losing your passport while traveling abroad. File a missing ID report with the police department. Then immediately contact the U.S. Embassy. To easily get in touch with a U.S. Embassy, sign up with the Smart Traveler Enrollment Program (STEP).

Another way to travel prepared is by having all your important documents digitally with you. I have copies of my most important documents, including credit card info and phone numbers, saved in my email. I also recommend traveling with a decoy wallet that has old cards in case of theft.

It’s a lot easier to try and prove your identity when you have proof of who you are, even if it’s not physical.

4. Your luggage is delayed or lost.

If your luggage is delayed, file a report with the airline immediately as it can take anywhere from a few hours to a few days to reach you. Other times, they might lose it completely. When an airline loses your bag, write a claim stating everything that was inside.

To avoid your luggage getting delayed and/or lost, make sure to tag your bag with a copy of your itinerary and contact info so that the airline knows where to find you.

5. Your hotel room is disappointing.

The place looked beautiful online, had decent reviews, and came with a good price. Then you arrive only to find it lacking.

Report what is bothering you about the room to the manager. They’ll either offer you a different room or an upgrade. I’ve found that approaching hotel staff in a calm and respectful manner will get you a lot further than coming from a place of frustration.

6. You become ill.

To avoid illness, stay hydrated and try to keep a healthy diet and sleep schedule not only while traveling but also at least a week before your trip. Having travel insurance can also help you cover any medical expenses you incur while on the go.

Although traveling presents unique situational challenges at times, as long as you always have a backup plan ready, you can manage it.

A Business travellers’ problems

A Business travellers’ problems

In the modern world doing business is absolutely impossible without travelling to meet your foreign partners. Business travelers often have to deal with against numerous problems they face while travelling. This is:

1. not enough leg-room

2. lost or delayed luggage

3. long queues at check-in

4. poor quality food and drink

5. no baggage trolleys available

6. overbooking of seats

7. flight delays and cancellations

9. high-price at ticket

10. uncomfortable/ unsafety

11. long-term journey

Not all of the above-mentioned problems can be solved immediately, but more and more airlines are improving the quality of service. Ticket-booking now can be made by Internet, phone or fax and free delivery is available. Sometimes you can check in on the airline website or use electronic check-in device in the airport to avoid queuing.

Every air company has to take into consideration all the reasons for passenger dissatisfaction.

B A business traveler’s priorities

All expectations of the business traveler connected with air travel are concerned with time-saving and staying active and able to work. Business traveler’s priorities are

1. good organization

2. balancing cost with comfort

4. being patient

5. regular transport

7. Internet access in the lounge

To sum up, business travellers’ expectations are met only if they can concentrate on their business, which is their main priority.

C Causes and effects of air-rage

Air rage is a phenomenon of a passenger characterized by disorientation, irritability and high stress level. Main the causes of air rage are:

1. poor: air quality, service, quality of food, drink

2. too many passengers on a plane

3. noise passengers

4. not enough cabin crew

5. people drinking alcohol

6. flights not leaving on time

7. long queues at check-in

Air rage problem should be seen as a serious threat to air safety. In closed spaces it can lead to:

· panic and mass unrest onboard

· it can cause discomfort and disturb passengers

· it makes the work of cabin crew more stressful and difficult.

The problem of air rage has become so large-scale that air companies have to do something about it. First of all, they need to dramatically improve the quality of service to reduce the stress level.

A What is culture? Culture-creating factors

Culture is a word that has many different meanings. There are 164 definitions of “culture”, however, it is usually understood as historically a certain level of development of society and human, expressed in the types and forms of organization of life and human activities, as well as they create material and spiritual values.

There are some culture-creating factors:

1. Geography (features terrain, mountains, rives, sea)

2. Climate (I mean weather conditions in different seasons and their length)

3. Religion (Particular belief systems with their rituals and traditions)

4. Historical events (wars, revolutions, natural disasters)

5. Values (things which are considered important and guide people’s lives such as attitudes to family, money, honesty, superstitions and nature)

6. Language (tool of communication between different cultures).

The list of factors shaping culture can be a long one, but the key factors listed above.

A Characteristics of branded goods. Brand strategy options

What makes a brand different from a product?

We understand brand as a name, design or symbol which makes one company’s product different from another. Brand is:

· good quality and design, a wide range and prestige

A powerful brand is a dream of any company. The modern strategy of developing of a successful brand is “Don’t try to sell the product, try to sell experience”. When you convince a customer to buy your brand, you must show him how all his life will change when he has it.

B Leadership Styles

There are three basic styles of leadership: autocratic, democratic and free rein.

The effectiveness of the leadership styles depends on several factors (type of employees, the abilities of the manager and the situation itself).

But all leadership styles have one thing in common and that is the task of a leader. As Henry Kissinger put it “The task of the leader is to get his people from where they are to where they have not been.»

a Business travellers’ problems

In the modern world doing business is absolutely impossible without travelling to meet your foreign partners. Business travelers often have to deal with against numerous problems they face while travelling. This is:

1. not enough leg-room

2. lost or delayed luggage

3. long queues at check-in

4. poor quality food and drink

5. no baggage trolleys available

6. overbooking of seats

7. flight delays and cancellations

9. high-price at ticket

10. uncomfortable/ unsafety

11. long-term journey

Not all of the above-mentioned problems can be solved immediately, but more and more airlines are improving the quality of service. Ticket-booking now can be made by Internet, phone or fax and free delivery is available. Sometimes you can check in on the airline website or use electronic check-in device in the airport to avoid queuing.

Every air company has to take into consideration all the reasons for passenger dissatisfaction.