What our customers say
What our customers say
What our customers say
See the results of our latest Customer Satisfaction Survey and key customer testimonials on how we build strong working relationships with an understanding of individual need and market knowledge.
Central to the way we work is our focus on building strong relationships with our customers. We believe we can support you best when we understand your business aims and also know your customers. We listen when we work alongside you and we also pay close attention to what you tell us in our customer surveys.
Customer Satisfaction Survey
Here are the results of last year’s survey. Key facts include 78% of our customers tell us that we were able to pay them quickly after collecting on a debt. 82% of our customers confirmed that thier requests were handled well and with care by our customer services team. 84% of our customers state that they would work with us again.
Customer Testimonials
Your views and insights are important to us. We’re delighted when you tell us we can share these more widely and are proud to be able to give you access to these testimonials.
Having one single person as a permanent contact makes for a very effective working relationship. This person knows our company very well. He links up with the local Atradius collectors, who have local expertise and know the procedures and regulations in the countries where they work. Atradius Collections reports straightforward and totally transparent. Plus its reporting is adapted to our financial structure. Atradius Collections also know our customers well, so very often they can operate proactively – and they always act quickly.
Stefan Craciun, Senior Manager Credit and Collection
Colt Technology Services
We have worked with Atradius Collections for many years collecting our home and European overseas debt. They are a vital part of our business as we often need their local expertise and languages to chase a debt where we are no longer getting any response. The services offered by Atradius Collections are wide-ranging and can be tailored to suit our needs – from a demand letter for a small debt to full legal action. This flexibility has always suited our business requirements perfectly. The staff in the Atradius’ office are professional but friendly and can be approached at any time for assistance or to get feedback on cases. We would highly recommend them to any company as an essential part of their debt collection
process.
Karen Bullen, Key Account & Debt Risk Management Controller
DFDS Seaways
Our collections experience with Atradius Collections has been very good in terms of both results and the support we have received. We enjoy a good working relationship with Atradius staff and find them to be responsive to our inquiries and needs. I would recommend Atradius Collections to any company.
Paul Brunner, CICP Corporate Collection Manager
Mitsubishi Electric
In 2008 ACCO Brands was looking for an agency that could handle a large clean-up with bulk uploads. Atradius Collections not only met that need but showed the flexibility to meet our demands while implementing time and cost saving processes. Atradius has been our agency of choice and now handle our UK and European Divisions. Currently our Australian and Canadian divisions are looking to come on board.
Jeffrey Golly, Corporate Credit Manager
ACCO Brands
We hired Atradius Collections to manage a part of our international debt collections in early 2010. Their global agency network and ability to collect world-wide, as well as their leading position as part of the Atradius Credit Insurance Group were the initial drivers. Today we can look back on a successful partnership during which we were able to reduce our outstanding debt and improve our cash flow. Collect@Net has furthermore made the process efficient and easier for us.
What do our Customers Say?
We’re proud of our nationwide relationships coupled with our award-winning service but don’t just take our word for it, listen to what our customers have to say.
Our specialist sector teams are dedicated to understanding your business and will work with you to support your growth aspirations.
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What do our Customers Say?
Healthcare
“Extremely friendly commercial service with a good relationship manager to discuss business needs. Telephone contact with the branch on day to day banking is also superb, especially when compared to other banks.”
Solihull Care Dennis Lawrence, Finance Manager
“AIB (GB) originally stepped in to arrange financing of an acquisition at a late stage when another bank pulled out during the final crisis in 2008. Their support and attentiveness has never wavered since. Keen to understand our business at strategic as well as operational level, they remain flexible in their loan facilities to suit the needs of our business as we grow organically as well as by acquisition.”
Capstone Foster Care Limited Simon Constantine, Chairman & Founder
Hotels and Leisure
«AIB (GB) bank provide a dedicated and professional service to my business and put a great deal of effort into client relationships, always giving the personal approach. Senior staff can be contacted outside office hours and they take a genuine interest in your business.»
Sanguine Hospitality Simon Matthews-Williams, Chairman
«My relationship manager and the other members of her team seem genuinely interested in my business. Being a comparatively small team also makes them easy to do business with. Having worked together for several years, AIB (GB) and The Spires have developed a good mutual understanding of each others’ views and requirements which together with the internal structure within AIB (GB) usually enables a fast turnaround of funding decisions.»
The Spires Serviced Apartments UK Limited Margaret Beattie, Director
Waste Management
“AIB (GB) gave us 100% support when we needed money to finance what we wanted to do. Without their help and assistance our business would have never been able to grow as much as it has done over the last few years.”
Powerday PLC Mick Crossan, Chairman
“To run our growing, service based business professionally, then a proactive banking relationship is paramount. From our personal relationship manager to asset finance, AIB (GB) are our “One Stop” partner for all our banking and financial needs.”
Tom White Waste Ltd Ian White, Managing Director
Solicitors
«Having a close relationship with our bank is important and with AIB (GB) we talk regularly with the relationship team who understand our business and provide an excellent day to day service. They are an important partner to the business and they are approachable, efficient and effective.»
Sintons Law Phil Ridley, Practice Director
“Allied Irish Bank (GB) has been Kerman & Co’s primary bank for more than a decade and we enjoy a close and trusted relationship with them. Over the years, AIB (GB) has supported our business and our clients. We particularly value AIB (GB)’s proactivity and always found the relationship team to be approachable and accessible. By taking the time to understand our business and how we work, they are able to provide us with a highly tailored and professional service.»
Kerman & Co. Daniel O’Connell, Managing Partner
What our customers say about us
We are fortunate to have fantastic partners and clients. Here is what they are saying about us.
“We needed to move to a cloud based omni-channel contact centre system that would enable us to improve sales and customer service by providing a better quality of experience for our colleagues and customers. Cirrus, in partnership with Redstar, has delivered on all counts.
We have been particularly impressed by Cirrus’ Workforce Management solution and consultancy. The resources available to us to plan and manage our teams has drastically reduced – Cirrus’ Workforce Management Solution helps bridge that gap (and colleagues love being able to self-manage their shifts and holidays). Adherence has improved by 20% already and scheduling accuracy is so good that our average queue time is just 16 seconds!
The addition of our monthly meetings with their Success Manager have also meant that we are continually learning and getting added value from the system. The results so far have been brilliant. We have total confidence in Cirrus to provide the capabilities we need to meet the demands of a fast-paced industry.”
Caroline Shears, Customer Engagement Centre Manager at Nisbets
“As we continue to operate in challenging times, Cats Protection is confident that it has a solution in terms of Cirrus Cloud Contact Centre that will enable it to adapt its operation in line with future demand and changing customer preferences. Its partnership with Class Networks and Cirrus is very strong and they have definitely proved their value with the transformational results they have delivered for us this year.
The time that Class Network and Cirrus spent to truly understand what was happening across our operation was invaluable. The simple answer was to throw more capacity at the issue, but Class Networks and Cirrus showed us that there were more fundamental issues to be addressed and that the solution was to adapt to our customers’ requirements by operating smarter.”
Stuart Sheppard, Contact Centre Manager at Cats Protection
“We needed a replacement for our end of life system on Skype, and Cirrus’ contact centre for Microsoft Teams solution, provided in partnership with Charterhouse Voice and Data was the perfect fit.
We have been impressed by the ease of implementation and smooth roll out across all departments. The knowledge, flexibility and consultancy from the Charterhouse and Cirrus team has been outstanding – a great start to what we believe to be a great partnership.
We have not just replaced a piece of technology, we expect to vastly transform the way we engage with the people we serve. With so many team members now working from home, we can ensure a great experience and service no matter where our colleagues are located.”
Neil Weller, Portfolio Delivery Lead at Lambeth
“With the current Covid-19 situation, we needed a solution that would allow our agents to work from home and carry out their essential daily activities. The team at Cirrus provided an expertise and consultative approach second to none, and the contact centre solution moulded perfectly to our needs. Nothing we asked was ever too much and it was addressed swiftly from the initial conversation to first launch, the solution was completed in a matter of days!
The speed and agility in delivering the required solution was something that impressed the senior staff within NI Water. It’s been a pleasure working with such a professional and customer focused team of expert. We were extremely pleased with Cirrus as a contact centre solution and partner.”
Larry McAteer, Project Manager at Northern Ireland Water
“Since upgrading our systems to Cirrus with its built-in intelligence our customer satisfaction has increased tremendously and our agents are more engaged, which in turn gives a more positive experience to customers – a virtuous circle!”
Phill Allington Ollier, Head of Customer & Digital Operations at Clarks
“The shift to Cirrus represented a key shift for Macmillan to ensure that we could support people living with cancer and those close to them at a time and in a way that worked for them. During implementation planning, COVID-19 caused us a huge challenge as we were due to go live on site the week before lockdown. By working collaboratively we managed to deploy the solution remotely to our workforce – ensuring that 400 staff were trained and live on the platform within a month. Like all projects, there were challenges along the way, however, the team were extremely responsive to our feedback and worked tirelessly to ensure our needs were addressed.
It’s been a pleasure working with such a professional and customer focused team of experts, we were extremely impressed with Cirrus as a contact centre solution and partner which has enabled us to continue providing essential services to our customers whilst adapting to a massive change in demand due to the pandemic. We look forward to continuing to leverage our successful partnership and continuing to transform our service so we can ultimately reach and benefit more customers.”
The Team at Macmillan Cancer Support
What Our Customers Say
At RRC we pride ourselves on our Customer Service from the moment you first enquire, right through to the completion of your course. We want our students to enjoy their whole learning experience which is why your feedback is always appreciated.
Feedback is important in ensuring we know how our customers feel about our courses and service, so please do take a couple of minutes to get in touch and let us know what you think.
Below are some more in-depth case studies of our past Learners’ experiences studying with RRC. You can also find more testimonials covering a wide range of our courses and learning methods by clicking here.
Improving Environmental Management Skills with RRC
Like many in the HSE community, HSEQ Director Hugo Fisher was looking to continue his training and education. As with many organisations, environmental matters are an increasing priority for his company. This led Hugo to search for a high-quality, dedicated environmental qualification to build on his existing knowledge and experience; the NEBOSH Environmental Management Certificate was a perfect fit.
The next step was to find a learning provider. After researching online, Hugo decided to study with RRC. The pricing was competitive and the feedback from previous learners was positive. When it came to choosing a learning method, a key factor was flexibility: “I’m part of a relatively small team, so taking a week or two out of my job wasn’t really feasible. I primarily studied in the evenings or during my lunch hour, so it was great that an online course was offered.”
Once enrolled, Hugo was able to study at his own pace in a way that worked best around his work and home schedule. RRC’s Online course offered the perfect combination of high-quality materials and access to tutor support when needed. When asked about his experience with RRC’s Online course and course materials, Hugo commented: “Excellent, the materials were high quality and easy to digest. The mock exams and questions on each section were very helpful. Feedback on the mock exam was also well received and constructive.” Hugo also reached out to the RRC Customer Service team on occasion, and each time found the response to be quick and the answers helpful.
Hugo summarised his experience with RRC as follows:
“I studied the NEBOSH Environmental Management Certificate with RRC International and it was a pleasure. The team were very helpful and responsive to queries, the mock exam and exercises were very useful and they were extremely supportive throughout. I can’t recommend them enough! Thank you.”
Achieving the NEBOSH Diploma with RRC
Metin Pinarci was looking to take his career as a Health and Safety Advisor in the oil & gas sector to the next level. The obvious qualification to do this was the NEBOSH International Diploma, but the question was where to study. Based on his research on NEBOSH learning partners, it became clear that RRC was the right choice: “When I was searching for a suitable partner for my NEBOSH International diploma study I realised that RRC International was the most referenced training company.”
While studying at such a high level proved challenging at times, RRC was ready to support Metin throughout his studies. RRC’s well-structured and interactive Online Learning Centre guided him through the high-quality RRC training materials. In particular, Metin appreciated professionalism of the exams and customer service teams, as well as the access to unlimited tutor support: “Training materials’ quality, exam and customer relation department members attitude and competency, high quality tutor support’s availability are the reasons that I can recommend all candidates to prefer RRC international without any doubt.”
Metin’s hard work paid off, and he was successful in achieving the highly respected NEBOSH Diploma with RRC’s support, commenting: “I can’t thank them [RRC] enough and I always say that I wouldn’t achieve this qualification without that kind of support and guidance. Thanks a lot again…”
Refreshing HSE knowledge with help from RRC
Katherina Thomas was looking to refresh and continue her NEBOSH education to help her better perform in her role as Health, Safety and Maintenance Officer. Here is Katherina’s story in her own words:
“My IOSH mentor Brod Paul and I decided that the [NEBOSH] Fire Certificate would be a great starting point to bring my NEBOSH education up to date. I chose RRC because they offered me an excellent package that was affordable, allowing me to self-fund my education and study online in my own time whilst holding down a full time job.
I decided to do the new NEBOSH Fire Certificate which has been a challenge but rewarding at the same time. The NEBOSH Fire Safety has reconnected me with my Science background and updated my knowledge and ability. The course is well structured split into Fire risk assessment practical and written exam and it captures all the necessary skills to assess why Fire Safety is so important for competence.
I failed my exam on my first go, but had incredible support from Eva Ainscough who is my course tutor (RRC) and Jonathan Backhouse who has also supported me with so much encouragement to ensure I had a better understanding of the way the questions were structured and backing up my answers with legislation, knowledge, research and skills from my experience and course content.
I have Successfully passed my NEBOSH Fire Certificate and am proud of myself for not giving up. I am grateful to the RRC team for all your support, material, exam preparation, excellent course tutors who have gone over and above for me and other students on the course. I am now looking forward to furthering my education with RRC for my NEBOSH Diploma level 6 in Health and Safety.”
Testimonials
If you are thinking of studying a specific course, or using a specific learning method, to study your next HSE course, you can find out what out past Learners thought in the testimonials below. They cover a wide range of our courses as well as a variety of learning methods.
Feedback is important in ensuring we know how our customers feel about our courses and service, so please do take a couple of minutes to get in touch and let us know what you think.
Below are some testimonials from our students:
The course content was very valuable, competent teaching and very proactive involving group discussions, exercises, case studies, mock test questions. Definitely improves your perspective on workplace health and safety
The course content, pacing and assessment are well designed and anyone who has the chance to undertake and RRC NEBOSH qualification should do so, in my opinion.
A nice introduction to the moral and legal responsibilites of managers. This will definitely help with evaluating and reducing risks in my role.
I found Andy [the tutor] very approachable and the group discussions opened my eyes to a different way of thinking.
A really interesting and well delivered course, thanks!
A great course with an interesting content. I would highly recommend the Fire Cert.
I recommend RRC learning center as they provide sufficient and up-to-date online study material. they have very supportive and professional tutors who answer your questions with simple and direct information in a timely manner.
They provided me with clear & detailed information on all aspects of the course. Any queries were answered quickly by the dedicated Customer Services team. I would recommend RRC. to anyone.
I thoroughly enjoyed the course and highly recommend other people to do a NEBOSH course through RRC International.
Thought the course was nicely laid out, well delivered and easy to follow.
Thank you as well for your constant support during this part of my journey with NEBOSH. Thank you for your amazing lectures and feedbacks and thank you for being so supportive during the learning process!
A very well constructed course with more than sufficent information covered during the course.
I highly recommmend this course. It is delivered by professional trainers who use their knowledge and the knowledge/experience of the students to deepen the learning.
Thank you very much for help & support. RRC online learning platform was fantastic and very helpful. I will highly recommend RRC to my friends who want to develop their self in HSE.
Thanks for all your help through these difficult times, a superb training provider, would highly recommend.
Comprehensive and informative. The tutor’s real world and personal examples and experiences made it more memorable and easy to grasp.
One of the most enjoyable courses I have completed, the trainer [John Binns] was excellent!
Excellent: highly recommend, very responsive, contextualised for our sector & service.
Good course materials and trainer presented very efficiently.
Very good experience. Nice, effective course which really helped me to learn more about the environmental issues. Very nice, knowledgeable tutor. Fabulous 5 days!! Thank you.
I found RRC during a tough time as many people have been through in recent times.This subject is something I’ve always had an interest in and gave me something to focus on. I just want to thank you and your team.
The course material provided were really informative not just for the course but to also use in my daily work. The main difference for me was the tutor. I would not hesitate recommending them.
The course was very useful and I have learned a lot from the excellent tutor Mr. Hassan, who kept us very interested, and I was impressed by the whole experience of making the learning process an enjoyable one.
The course was very fluent, easy going, and although there was lots of information to review, the tutor did a very good job in keeping us interested and explained everything. Great content and materials.
After failing my first attempt. I attended your revision course, I have to say the tips you gave me were invaluable, I completely changed my approach from the first exam.
Hear What Our Customers Say
Our customers love working with us because they want a solution they can trust. They want the very best staff, technology that delivers transparency and efficiency, and the industry experience needed to help them reach their goals.
Andrew Herbert – 5 Degrees Property
5 Degrees Property came to Cloudstaff looking to cut costs, but soon discovered that Cloudstaffing provided them with so much more.
Tyler Mason
Our partnership with Cloudstaff is instrumental to the way we operate our business and has dramatically changed our operating rhythm. We actually increased our overall headcount which allowed our onshore Team to focus on strategic level work.
Sarah Harris
The staff we have hired to work with us at IT Smart Solutions have hit the ground running and have exceeded our expectations. We’re very excited to continue working with Cloudstaff and grow as a business and together as a team. I look forward to visiting again.
Robert Nad
Our dedicated team at Cloudstaff deliver a high quality level of customer service that always exceeds our own customers’ expectations.
Andrew Herbert
Cloudstaff is the secret power of my company. As my company has grown and changed, our staff needs have too. Cloudstaff have supported us along the way & #TeamAngeles is an essential part of our strategy for the future.
Chris Rolls
For us, outsourcing isn’t just about saving money. Cloudstaff has become a vital part of our growth strategy. Cloudstaff has allowed us to focus on delivering an outstanding experience for our customers.
Lee Woodward
Our international team at Cloudstaff are an incredibly valuable part of our business. They have had a positive impact on almost every aspect of our company and are one of the reasons we have been able to grow so quickly.
Brock Fisher
We chose Cloudstaff as our offshore service provider because our values and commitment to looking after our people aligned so well. The stable and supported working environment has allowed me to scale out and integrate over 50 support processes in our business nationally.
Jessica Barnas
The experience has been phenomenal. The team here is outstanding and very hard working. They are dedicated to serving our company and clients, and the quality of the work has been remarkable.
Tyler Jones
From the beginning, we have utilized outsourcing to hire the most talented resources at an affordable price. It has made us more effective as a company and allowed us to build our product at a quicker rate.
Wayne Bucklar
I’ve been a Cloudstaff customer since 2013, and in that time I have utilized staff across a wide range of roles including graphic designers, videographers, audio technicians, and SEO experts. Their expertise and professionalism has been invaluable to my company.